Delivery and Returns

Deliveries to UK mainland only.

For UK mainland deliveries, postage will be charged at cost PLUS a fee for packaging and handling. The postage cost per item should be shown at the checkout, if it is not, please email sales@mcscom.co.uk. All items will be sent by DPD Local courier and will be insured for the full replacement value of the item. MCS Technology Ltd reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.
We try to process and dispatch all orders placed before 2pm on a next working day service, any orders placed after 2pm will be dispatched the following working day.

Tracking will be provided to all orders placed via the website to the email address provided when placing the order.

Proof of delivery supplied by our delivery company, is sufficient evidence to establish that goods have been received.

For assistance with delivery, please contact sales@mcscom.co.uk

 

Returns and Cancellations

If you are a consumer based in the UK and not a business or organisation then this section applies to you. If you are a business, please refer to our Commercial Terms Here  where you will find the relevant information for you.

Once dispatched, if you have ordered the wrong item by mistake, we also allow you 14 days from the day following your delivery to let us know if you want to return your product(s) so long as they are unused. (Excludes business customers.)

For returns, please contact on returns@mcscom.co.uk and we will verify and issue you an RMA number and a Returns form.  Without an RMA number we cannot process.

For all cancellations:

You must cancel in writing within 14 days from delivery.

  • You are responsible for the cost of sending back the goods.
  • You have a statutory duty to take care of the goods. Damage or distress caused or allowed by you to the product may void your right to return the product.
  • You may examine the goods as you would do when purchasing in a shop. You have a duty to take care of the goods. Cancelled orders where the goods are returned damaged, worn, scratched, modified (including software setup if applicable) or missing any of the supplied equipment, including filters, screens, stands, batteries and other accessories, will be rejected and returned to you
  •  If the goods are returned with any damage, you will be charged for the diminished value of the goods.
  • We recommend that goods should be sent by a recorded method of delivery as proof of return may be required. They should also be insured in case the goods are damaged during return transit.
  • You are responsible for the security and safety of the goods until they are received and accepted back into our warehouse. If you do not use insurance and the goods are damaged or go missing you are fully liable for the cost of the goods.
  •  You are responsible for the cost of sending back the goods.
  • Items should be returned in the original packaging with no signs of disfigurement on the box.
  • Items must returned within days of notification of cancellation failure to do so may reduce the amount you are refunded.

 

If your item arrives damaged:

We cannot stress enough how important it is to check your order on delivery.

Upon delivery (and whilst the driver is still there) we recommend you give your product(s) a thorough all round check as any damage needs to be reported immediately. Once a signature has been recorded by the delivery provider any damage stated afterwards is not covered by insurance.

As with all new purchases, we understand that you will want to open and test your item as soon as it arrives. It’s very important that you report any damaged, missing or incorrect items to us as soon as possible, preferably on the day of delivery. If this isn’t possible, we consider it reasonable to check your items within 5 days, however we appreciate there can be exceptional circumstances which we would review on a case by case basis. If you do not intend to use your goods immediately, please open and inspect them before storing, Damage requests reported too late will be refused.

NOTE: Do not try to fit an item if it is damaged, without calling for advice first. If you are responsible for any further physical damage to the item you will be charged – Consumers returning goods bought at a distance or off-premises will be liable for any diminished value of returned goods that results from the consumer handling the goods beyond what is necessary to check them.

If your item is faulty

On rare occasions products may develop a fault. We will en-devour to  provide the fastest resolution possible and minimise the time you are without a working item.

All new goods we sell to UK consumers have at least 12 months warranty. The majority of our refurbished products have a 1 year return to base warranty with MCS Technology Ltd. Some products have a shorter warranty period depending on the age and value of the item. All accessories have 90 Day warranty unless otherwise stated.

Our policy for dealing with faulty items differs depending when the fault happens and applies only to goods sent to the UK.

Faults Occurring Within 30 Days of Receipt: If any of our products develop a fault within the first 30 days or are DOA (Dead on Arrival) we will be happy to help you resolve the issue. We will arrange a free returns label and either, replace, repair or refund depending on your preference or availability of the product.

Faults Occurring after 30 Days of Receipt: If you are unfortunate to have a product go wrong after the first 30 days of purchase you should be covered by a warranty. MCS Technology Ltd own refurbished/used items will be covered by one of our Return to Base Warranties. These are 30 Day, 90 Days, 6 months or 1 Year Warranties and will be listed within the product description. Accessories are covered by a 90 Day Warranty only. If you have purchased an item with a Dell Warranty please contact Dell direct via their support pages.

Contact us via returns@mcscom.co.uk We will try and troubleshoot issues first over email to ascertain the problem and the required action that needs to be taken. Warranty claims over 30 Days will be warranty by repair or replacement. Refunds after this period are at the discretion of the management and depending on the length of time you have had the product deductions maybe made depending on the condition it is returned in.

Return to base warranty means that you are responsible for the cost of the postage back to MCS Technology Ltd.

Registered Warranty Seals are applied to all our systems. These are here to prevent non technical people from tampering with the systems. If these are removed or tampered with  without prior arrangement with MCS then the warranty of the machine becomes invalid and will not be honored by MCS.

Not covered By Warranty

  • Any Accidental damage, physically damaged or liquid damage  are not covered by the warranty.
  • Software issues are not covered by the warranty.
  • Batteries are not covered under any standard warranty unless reported within the first 30 days from delivery.  Given the nature of battery operation, their respective performance cannot be guaranteed.

Consumer Law

These terms and conditions do not affect the statutory rights of the consumer. We meet our obligations under the current consumer regulation in force including:
The Sale of Goods Act, 1979
The Supply of Goods and Services Act, 1982
The Trade Descriptions Act, 1968
The Unfair Contract Terms Act, 1997
The Consumer Protection Act, 1987
The Consumer Protection (Distance Selling) Regulations, 2000

Dead Pixcel LCD Display Guidelines

Each Pixel is made up of a red, green and blue sub-pixel. When a sub-pixel is fixed in an unchanging state, the visible result is a tiny black, white or colored spot that appears on the screen. There are generally two types of sub-pixel defects namely bright and dark sub-pixel defects. A sub-pixel defect is also referred to as a dot defect.

Bright Sub-Pixel Defects: A sub-pixel remains permanently lit, resulting in a white or colored dot on a black background.

Dark Sub-Pixel Defects: A sub-pixel remains permanently unlit, resulting in a black or colored dot on a white background.

During LCD manufacturing process, it is not uncommon for one or more sub-pixels to become fixed in an unchanging state. A display with a 1 to 5 fixed sub-pixel is considered normal and within industry standards.

Only if you have more than 6 Pixcels dead will we replace the screen.

 

The buyer must alway ensure that adequate backup of any computer device is carried out on a regular basis.  MCS is not responsible for data loss or lack of data backup provision.  If units are sent to us for review or repair, then the customer must make sure that they have adequate backup copies as data integrity cannot be guaranteed by us.