Terms and Conditions

MCS Technology Ltd

Unit 12 Fordingbridge Business Park, Ashford Road, Fordingbridge, Hampshire SP6 1BD

Email : sales@mcscom.co.uk

VAT Reg. No. 709 1097 38


Please read through these terms and conditions carefully and if you have any questions please do not hesitate to contact us.

We are a Trade Supplier and by accepting these Terms And Conditions you are agreeing that the items purchased from us are for business use and that you accept our terms and conditions.


We accept the following payment options :

  • Ebay = Paypal Only
  • Website = Paypal, All Major Debit/Credit Cards

All orders  will be issued with a full VAT receipt.


Orders placed Friday p.m, Saturday or Sunday will not be dispatched before the following Monday. Orders placed Monday Tuesday, Wednesday or Thursday will be dispatched within 24hours -48hours.

All shipments will require a signature upon delivery and will be sent with Interlink Express on a 24 Hour service or Royal Mail First Class Recorded Delivery.  If you require Interlink Express or Royal Mail Tracking details please contact us after dispatch.

Condition of Goods

Unless otherwise stated the goods are Used and in good working condition, either Refurbished by ourselves or by Dell. The photograph(s) show the good(s) for sale or a model of similar type and representation.

Dead Pixcel LCD Display Guidelines

Each Pixel is made up of a red, green and blue sub-pixel. When a sub-pixel is fixed in an unchanging state, the visible result is a tiny black, white or colored spot that appears on the screen. There are generally two types of sub-pixel defects namely bright and dark sub-pixel defects. A sub-pixel defect is also referred to as a dot defect.

Bright Sub-Pixel Defects: A sub-pixel remains permanently lit, resulting in a white or colored dot on a black background.

Dark Sub-Pixel Defects: A sub-pixel remains permanently unlit, resulting in a black or colored dot on a white background.

During LCD manufacturing process, it is not uncommon for one or more sub-pixels to become fixed in an unchanging state. A display with a 1 to 5 fixed sub-pixel is considered normal and within industry standards.

Only if you have more than 6 Pixcels dead will we replace the screen.

Warranty / Returns Procedure

We do not refund any postage costs for items returned to us.

All items are used tested and sold with a 30 day RTB warranty unless otherwise stated.  All 90 day, 6 month and 1 year MCS warranties are ‘Return To Base’.

Returns postage is paid for by the customer unless prior agreement from management.

Items with a Dell warranty will usually be a 3yr Next Business Day Warranty unless otherwise stated.

Within 30 days of receiving delivery of the product, the buyer must notify us that the product is faulty, then return the product to us at the buyers expense with our RMA number, an item can be returned for exchange only (refunds at the discretion of the management only if within a 14 day period from customer receipt).

Any Accidental damage, physically damaged or liquid damage  are not covered by the warranty.

Incompatibility is not a valid reason for return, a re-stocking fee of 20% will be charged.

Software issues are not covered by the warranty.

If a Customer returns a product because they did not read the description correctly a Re-Stocking Fee 20% will be deducted.

Batteries are not covered under any standard warranty unless reported within the first 30 days from delivery.  Given the nature of battery operation, their respective performance cannot be guaranteed.

A minimum £4 re-stocking fee will be charged for all EBAY returns to cover Postage & Packing.

An authorised RMA Number must be obtained before any item can be returned.  Refunds are not permitted at all after 30 days from receipt.  Any refunds are at the discretion of the management of MCS Technology Limited.  For an RMA number please contact us on returns@mcscom.co.uk

Any product returned to the seller for replacement, but on examination is not found to be faulty shall be returned to the buyer.

Proof of delivery supplied by our delivery company, is sufficient evidence to establish that goods have been received.

Registered Warranty Seals are applied to all our systems. If these are removed or tampered with out prior arrangement with MCS then the warranty of the machine becomes invalid and will not be honoured by MCS.


The buyer must always ensure that adequate backup of any computer device is carried out on a regular basis.  MCS is not responsible for data loss or lack of data backup provision.  If units are sent to us for review or repair, then the customer must make sure that they have adequate backup copies as data integrity cannot be guaranteed by us. 

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