Terms, Conditions, Returns & Privacy Policy

MCS Technology Ltd

Unit 12 Fordingbridge Business Park, Ashford Road, Fordingbridge, Hampshire SP6 1BD

Email : sales@mcscom.co.uk

VAT Reg. No. 709 1097 38
Company Number: 6302918

TERMS AND CONDITIONS

Please read through these terms and conditions carefully and if you have any questions please do not hesitate to contact us. If you are a business please refer to our COMMERCIAL TERMS where the relevant information can be found.

We reserve the right to accept or reject any order for any reason whatsoever. No order will be considered binding unless and until it is accepted by the company.

All prices quoted are in £ sterling. UK and EU residents pay the VAT inclusive price (inclusive at the current rate of 20%). All orders  will be issued with a full VAT receipt.

We accept the following payment options :

  • Ebay = Paypal Only
  • Website = Paypal, All Major Debit/Credit Cards
  • 30 day credit terms may be offered to approved accounts – public sector and major PLCs.

We will give you an estimated date of dispatch for your order. If these dates cannot be met for whatever reason we will try to keep you informed of any delays and when you can expect delivery. Whilst we make every effort to keep to stated delivery times, we cannot be held liable for any losses or costs incurred as a result of a failure to meet estimated delivery dates and times

All goods are offered subject to stocks and availability. If for any reason they are no longer available we will try to offer an alternative product, otherwise we reserve the right to cancel the contract and offer a refund

We guarantee that the equipment that we supply will be to the correct specification as advertised however we are unable to guarantee precise compatibility or suitability. It is the responsibility of the customer to check this prior to ordering.

We try to ensure that all information provided is as accurate as possible but we cannot be held responsible for any typographical errors in our advertising on our website.

Condition of Goods

Unless otherwise stated the goods are used and in good working condition, either Refurbished by ourselves or by Dell. The photograph(s) show the good(s) for sale or a model of similar type and representation, some features in these photos may differ from the product you receive. Items will have cosmetic marks and show signs of use. These are reflected in the cheaper price that you would pay from the manufacturer.

DELIVERY AND RETURNS

Deliveries to UK mainland only.

For UK mainland deliveries, postage will be charged at cost PLUS a fee for packaging and handling. The postage cost per item should be shown at the checkout, if it is not, please email sales@mcscom.co.uk. All items will be sent by DPD Local courier and will be insured for the full replacement value of the item. MCS Technology Ltd reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.
We try to process and dispatch all orders placed before 2pm on a next working day service, any orders placed after 2pm will be dispatched the following working day.

Tracking will be provided to all orders placed via the website to the email address provided when placing the order.

Proof of delivery supplied by our delivery company, is sufficient evidence to establish that goods have been received.

For assistance with delivery, please contact sales@mcscom.co.uk

 

Returns and Cancellations

If you are a consumer based in the UK and not a business or organisation then this section applies to you. If you are a business, please refer to our Commercial Terms Here  where you will find the relevant information for you.

Once dispatched, if you have ordered the wrong item by mistake, we also allow you 14 days from the day following your delivery to let us know if you want to return your product(s) so long as they are unused. (Excludes business customers.)

 

For returns, please contact on returns@mcscom.co.uk and we will verify and issue you an RMA number and a Returns form.  Without an RMA number we cannot process.

For all cancellations:

You must cancel in writing within 14 days from delivery.

  • You are responsible for the cost of sending back the goods.
  • You have a statutory duty to take care of the goods. Damage or distress caused or allowed by you to the product may void your right to return the product.
  • You may examine the goods as you would do when purchasing in a shop. You have a duty to take care of the goods. Cancelled orders where the goods are returned damaged, worn, scratched, modified (including software setup if applicable) or missing any of the supplied equipment, including filters, screens, stands, batteries and other accessories, will be rejected and returned to you
  •  If the goods are returned with any damage, you will be charged for the diminished value of the goods.
  • We recommend that goods should be sent by a recorded method of delivery as proof of return may be required. They should also be insured in case the goods are damaged during return transit.
  • You are responsible for the security and safety of the goods until they are received and accepted back into our warehouse. If you do not use insurance and the goods are damaged or go missing you are fully liable for the cost of the goods.
  •  You are responsible for the cost of sending back the goods.
  • Items should be returned in the original packaging with no signs of disfigurement on the box.
  • Items must returned within days of notification of cancellation failure to do so may reduce the amount you are refunded.

 

If your item arrives damaged:

We cannot stress enough how important it is to check your order on delivery.

Upon delivery (and whilst the driver is still there) we recommend you give your product(s) a thorough all round check as any damage needs to be reported immediately. Once a signature has been recorded by the delivery provider any damage stated afterwards is not covered by insurance.

As with all new purchases, we understand that you will want to open and test your item as soon as it arrives. It’s very important that you report any damaged, missing or incorrect items to us as soon as possible, preferably on the day of delivery. If this isn’t possible, we consider it reasonable to check your items within 5 days, however we appreciate there can be exceptional circumstances which we would review on a case by case basis. If you do not intend to use your goods immediately, please open and inspect them before storing, Damage requests reported too late will be refused.

NOTE: Do not try to fit an item if it is damaged, without calling for advice first. If you are responsible for any further physical damage to the item you will be charged – Consumers returning goods bought at a distance or off-premises will be liable for any diminished value of returned goods that results from the consumer handling the goods beyond what is necessary to check them.

If your item is faulty

On rare occasions products may develop a fault. We will en-devour to  provide the fastest resolution possible and minimise the time you are without a working item.

All new goods we sell to UK consumers have at least 12 months warranty. The majority of our refurbished products have a 1 year return to base warranty with MCS Technology Ltd. Some products have a shorter warranty period depending on the age and value of the item. All accessories have 90 Day warranty unless otherwise stated.

Our policy for dealing with faulty items differs depending when the fault happens and applies only to goods sent to the UK.

Faults Occurring Within 30 Days of Receipt: If any of our products develop a fault within the first 30 days or DOA (Dead on Arrival) we will be happy to help you resolve the issue. We will collect the item on a suitable business day and either, replace, repair or refund depending on your preference or availability of the product.

Faults Occurring after 30 Days of Receipt: If you are unfortunate to have a product go wrong after the first 30 days of purchase you should be covered by a warranty. MCS Technology Ltd own refurbished/used items will be covered by one of our Return to Base Warranties. These are 30 Day, 90 Days, 6 months or 1 Year Warranties and will be listed within the product description. Accessories are covered by a 90 Day Warranty only. If you have purchased an item with a Dell Warranty please contact Dell direct via their support pages.

Contact us via returns@mcscom.co.uk We will try and troubleshoot issues first over email to ascertain the problem and the required action that needs to be taken. Warranty claims over 30 Days will be warranty by repair or replacement. Refunds after this period are at the discretion of the management and depending on the length of time you have had the product deductions maybe made depending on the condition it is returned in.

Return to base warranty means that you are responsible for the cost of the postage back to MCS Technology Ltd.

Registered Warranty Seals are applied to all our systems. These are here to prevent non technical people from tampering with the systems. If these are removed or tampered with  without prior arrangement with MCS then the warranty of the machine becomes invalid and will not be honored by MCS.

Not covered By Warranty

  • Any Accidental damage, physically damaged or liquid damage  are not covered by the warranty.
  • Software issues are not covered by the warranty.
  • Batteries are not covered under any standard warranty unless reported within the first 30 days from delivery.  Given the nature of battery operation, their respective performance cannot be guaranteed.

Consumer Law

These terms and conditions do not affect the statutory rights of the consumer. We meet our obligations under the current consumer regulation in force including:
The Sale of Goods Act, 1979
The Supply of Goods and Services Act, 1982
The Trade Descriptions Act, 1968
The Unfair Contract Terms Act, 1997
The Consumer Protection Act, 1987
The Consumer Protection (Distance Selling) Regulations, 2000

Dead Pixcel LCD Display Guidelines

Each Pixel is made up of a red, green and blue sub-pixel. When a sub-pixel is fixed in an unchanging state, the visible result is a tiny black, white or colored spot that appears on the screen. There are generally two types of sub-pixel defects namely bright and dark sub-pixel defects. A sub-pixel defect is also referred to as a dot defect.

Bright Sub-Pixel Defects: A sub-pixel remains permanently lit, resulting in a white or colored dot on a black background.

Dark Sub-Pixel Defects: A sub-pixel remains permanently unlit, resulting in a black or colored dot on a white background.

During LCD manufacturing process, it is not uncommon for one or more sub-pixels to become fixed in an unchanging state. A display with a 1 to 5 fixed sub-pixel is considered normal and within industry standards.

Only if you have more than 6 Pixcels dead will we replace the screen.

Privacy Policy

We try to aim to provide the best possible service to our customers and in an ideal world we’d get it right every time unfortunately we are only human and occasionally problems arise and mistakes happen. If we do get things wrong please contact us in the first instance and we will en devour to put them right.

MCS Technology are committed to protecting our customers privacy  – When visiting our website you can browse most pages without providing MCS Technology Ltd any information.

MCS Technology collect data from customers when they register and make a purchase online The only information that we collect is necessary for the processing/verifying of your order and delivery of your goods . Information that we collect  is used to corroborate  customers’ identity, process payments, manage orders including delivery, communicate with customers about orders, products, services and promotions.

We hold all such Personal Data on secure servers and treat it as fully confidential. Please Note We do not store credit card details;

We will not sell your Personal Data to third parties. We do, however, share customer information with the following third parties:

·         Our group companies;

·         Banks, credit card companies and carriers as is necessary to process your order;

·         Credit reference agencies, in the interests of fraud detection and prevention and credit risk reduction;

·         Couriers or other agents for the purposes of processing or arrange delivery of your order;

·         Government bodies or other authorities if necessary to comply with regulations or law or to assist with law enforcement, or to protect our property and other rights;

·         Agencies who help us collate statistics about site traffic, sales, demographics and other commercial information to enable us to tailor the services we provide to you and other customers.

We keep this information as up to date as possible – if you want to check any information that we hold, please contact us. If there are any errors, we will correct them as necessary.

We will not send you any unsolicited e-mails. We do send out a regular e-mail stock update to which you can easily subscribe (and un-subscribe) but you will only receive this if you subscribe via our web site.
We will not give, sell or swap your details with any third party companies.

MCS Technology Ltd use cookies to store information essential for your user experience while browsing our websites. Cookies do not attach to your system or damage your files. They are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not in themselves recognise the individual user but will recognise the computer you are using so that we know when you are returning to the websites. Most browsers will automatically accept cookies, but you can change the settings on your browser to prevent this happening.

Third party vendors, including Google, show our ads on sites on the internet. Third party vendors, including Google, use cookies to serve our ads based on a user’s prior visit to our website. Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page. https://www.google.com/policies/technologies/ads/

MCS Technology Ltd takes every reasonable precaution to protect our users’ information with the aid of encryption software [SSL]. However, the Internet is not a 100% secure medium for communication and, accordingly MCS Technology Ltd cannot guarantee the security of the information you send to Buy It Direct Ltd via the Internet. MCS Technology Ltd is not responsible for any loss or damage you or others may suffer as a result of the loss of confidentiality of such information

MCS Technology Ltd does not guarantee the accuracy or validity of the information and materials on this website. MCS Technology Ltd cannot be held responsible for any errors or omissions and accepts no liability whatsoever for any loss or damage howsoever arising.

If you have any questions about this privacy statement, please do not hesitate to contact us

The buyer must always ensure that adequate backup of any computer device is carried out on a regular basis.  MCS is not responsible for data loss or lack of data backup provision.  If units are sent to us for review or repair, then the customer must make sure that they have adequate backup copies as data integrity cannot be guaranteed by us.